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About Vidago Palace
VMPS Águas e Turismo SA is sub-company of UNICER, one of the largest business groups in Portugal. The Vidago and Pedras Salgadas thermal parks are under VMPS’ management, consisting of two hotel units: Vidago Palace Hotel and Pedras Salgadas Spa & Nature Park.
Vidago Palace was originally a palace built in the Belle Époque for Portuguese royalty and Aristocracy. It was restored in 2010 and is now one of the country’s top luxury destinations.
Pedras Salgadas Spa & Nature Park is an award-winning architectural project with 16 “ecohouses” that are a contemporary expression framed in the park’s nature and regional thermal waters.
The problem
The Challenges
Danger of losing environmental and quality certificates.
The main attraction of these hotels was their eco-focused management approach. Any downturn in sustainability would be reputationally catastrophic.
Lack of control over maintenance
The technicians at VMPS had significant problems staying on top of the 5000 assets distributed between Vidago and Pedras Salgadas.
Outdated reporting methods
Teams were hampered by slow, weak responses to malfunctioning equipment and could not communicate efficiently.
What they had to say
“Infraspeak has eliminated a lot of administrative work because we no longer need to do daily maintenance reports. With two clicks, we can see what technicians are working on.”
The solution
Green is the way of the walk
Without question, the most essential requirement for the VMPS group was to find a management solution that made compliance with certification and consumption goals simple.
As well as improving communication pathways and speeding up reporting, the compliance capabilities we can provide were the most important benefit that Infraspeak’s Intelligent Maintenance Management Platform brought to the table.
Users could follow SLAs from start to finish, keep an eye on important documentation and interact with IoT sensors to monitor crucial indicators that needed to be in line with local regulations to protect their certification status!
Our customer stories
Success stories that may interest you
“Until I found Infraspeak, there was a frustrating limit to what I could achieve as the manager of three hotels, as I could only be in one place at a time — not anymore though.”
“The Housekeeping team quickly adapted to Infraspeak and they love it. They’re now reporting and fixing 70% of breakdowns using the Infraspeak Direct app.”
“Infraspeak has eliminated 80% of calls and emails exchanged between maintenance and other departments.”
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