How Plateform revolutionised restaurant maintenance with Infraspeak

About Plateform

Founded in 1998, Plateform operates a diverse portfolio of 27 restaurant brands, including Michelin-starred Alma and casual dining venues like Vitaminas and Talho Burger. With more than 150 restaurants and over 3,000 employees, Plateform is a leader in the restaurant industry in Portugal, focused on delivering high-quality dining experiences. Managing such a wide range of establishments requires consistent and efficient maintenance operations, a task that became increasingly complex as the business grew.

The Challenges

Inefficient and outdated systems

• Prior to adopting Infraspeak, Plateform’s maintenance processes were largely manual, with technicians relying on paper-based workflows and phone calls. This lack of centralisation led to delays, communication breakdowns, and an inability to track work orders effectively. Store managers frequently faced frustration due to maintenance delays, as they often didn’t know when issues would be resolved.

Operational scale and visibility

• With over 150 restaurants and varying maintenance needs across different concepts, Plateform struggled to maintain oversight and control. There was no real-time data available, and managing maintenance tasks across such a large network became a significant operational burden.

A flexible platform for end-to-end collaboration.

Infraspeak provided the digital transformation Plateform needed, offering flexibility to manage both preventive and reactive maintenance. With its real-time data capabilities, Infraspeak allowed Plateform to streamline communication between maintenance teams and store managers, ensuring that issues were identified and resolved faster.

Infraspeak centralised all maintenance information, allowing technicians to log work orders and update task statuses instantly through the mobile app. This brought unprecedented transparency to Plateform’s operations, reducing the number of pending maintenance requests by 50%. As Miguel Vale, Equipment & Maintenance Director, noted, “We were overwhelmed with thousands of pending requests. Now, we have complete control over what needs to be done and when.”

By providing real-time updates, Infraspeak improved collaboration between internal teams and external contractors, allowing Plateform to handle maintenance tasks more efficiently. Store managers and brand directors now have access to real-time information, which has enhanced planning and resource allocation across the group. The transparency provided by Infraspeak has also improved team morale and reduced frustration among store managers.

Looking ahead, Plateform plans to expand the use of Infraspeak beyond maintenance, integrating it with other departments such as procurement and project management. The goal is to create a fully connected and efficient operation across all aspects of the business. Plateform is also collaborating with Infraspeak to develop new features tailored to their needs, including further integration with their existing ERP system to ensure seamless data flow across the company.