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The VINCIEnergies Group has over 83,800 workers and 1,800 business units spread across 56 countries. Sotécnica, one of the group’s Portuguese companies , specialises in maintenance, HVAC services, electrical installations and energy. Despite being one of the main players in the multi-technical services market, there were still some problems.
Large back-office administrative burden
Paper-based work orders.
Slow quote creation.
Field technicians rarely communicated with the back office.
Inability to follow the status of client requests.
Managers couldn’t track the work order’s status in real time.
“Today we have a more reliable, centralised and accessible process which works for everyone. Not only on the field, which is where things happen, but also in our back office, where the sales process has become much more fluid.”
Infraspeak can group several assets into the same WO, meaning Sotécnica could reduce the number of preventive maintenance work orders by 87.93%.
This significant reduction in administrative burden freed up time for other requests. Sotécnica’s team now responds much faster to new requests using advance NFC technology, WOs no longer use paper and all equipment information is centralised on our cloud-based platform.
“Infraspeak is a simple, intuitive, practical and functional tool that has added standardisation and harmony to my operation.“
"We already relied on a modern tech stack to run other crucial areas of our operations and so it was an immediate bonus to learn that Infraspeak provided seamless integrations with all the platforms that were already in place."
"Every weekend, I analyse the major quality complaints on TripAdvisor, Booking, and MyPortal. I filter through Infraspeak to identify the tickets related to these complaints and check the time spent on solving these problems."