How did a Power BI-Infraspeak integration add control to Ascencia Malls’ corrective and preventive maintenance?


Shopping malls


Work order completion rate

1 month

Onboarding process

+2 million

Average monthly customers

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About Ascencia Malls

Ascencia is the largest listed retail property company in Mauritius with seven world-class shopping malls across the island, which attract more than 22 million visitors a year. 

Their size, complexity and modern approach to running a business meant that they were a natural fit for a value-driven company like Infraspeak.

The problem

The challenges

Complex, distributed operations
  • Ascencia had a complex, distributed operation — 7 large shopping centres.

  • Pre Infraspeak, there was a lack of clarity surrounding corrective and planned maintenance execution with some still done on WhatsApp.

Challenges connecting other departments
  • There was a lack of transparency for decision-making stakeholders.

  • It also lacked the tools to manage stock, vendor and asset processes effectively. Communication surrounding these issues was disparate and unclear.

What they had to say

“Infraspeak is the go-to solution for facilities and property management.”

Krishna Ellapen

IT Manager

The solution

A cutting-edge integration with Power BI. 

Infraspeak’s IMMP had a considerable impact on Ascencia Mall’s daily operations. The integration of an intelligent platform helped Krishna Ellapen to cut resolution time down to an average of just 6 hours, and improved Work Order and Planned Job completion rate to 96%.

This was an excellent start, but the real transformative magic happened once Ascencia integrated its IMMP with Power BI. The leading data analysis platform provided rich visual insights and new levels of data management and organisation so that Krishna and his team had all the information required to manage 7 complex, high-pace retail facilities in Mauritius.