How the Vila Galé Group started to troubleshoot in half of the time?
Number of Rooms
The Vila Galé group is the second largest Portuguese hotel group. With nearly three decades of existence, it has 34 hotel units in Portugal and Brazil and is part of the ranking of the 200 largest hotel companies worldwide. In total, the group has 7,454 rooms, 15,286 beds and 3,200 employees.
Prior to Infraspeak, maintaining Vila Galé had some issues.
Long failure resolution time
All Vila Galé hotels have high standards for the experience they provide to their guests, wherefore answering maintenance requests has to be immediate.
Redundancy of tasks and bureaucracy
Vila Galé hotel technicians and receptionists spent too much time doing redundant and time-consuming tasks. Managers, on the other hand, had to constantly check whether the information was correct and up to date.
Infraspeak has made everything simpler.
After implementing our solution, Vila Galé was able to reduce their failure resolution time, while also focusing on higher value-added activities.
See how this story ends.
Keep reading to find out how Infraspeak helped Vila Galé reduce their MTTR by 50%, besides reducing bureaucracy and improving transparency in the maintenance process.
How does Infraspeak help Vidago Palace and Pedras Salgadas hotels achieve quality and environmental certifications?
Find out how Infraspeak allowed the VMPS team to increase control over their maintenance plans, to improve their failure reporting and to work towards environmental certifications.<br>
How does Four Views double the speed of their operations with Infraspeak?
Besides speeding up their daily processes and reducing costs, Infraspeak allowed Four Views to fulfill maintenance plans and to tighten their environmental control, which helped them maintain their energy certificates.