How did Infraspeak add accuracy to Oliva Nova’s hotel operations?

Oliva Nova

Oliva Nova, nicknamed the “Resort of Experiences” is a resort and spa complex located in the south of Valencia province, Spain. 

It has a hotel, 130 flats and villas, a spa and fitness centre, golf course, among other sports and wellness facilities.

In 2021, the management chose Infraspeak as its first maintenance management solution, connecting it to more than 4000 assets.

The challenges

Limited reporting capabilities and lack of visibility

• Oliva Nova’s existing system only allowed the sharing of room numbers and a brief description of the problem. 

• Access was limited to reception.

Disjointed communication channels

• The teams used various communication channels, including telephone, WhatsApp and email.

Everyone is on board at Infraspeak 

Whilst it took Luis and his team a few days to adapt to new work habits and routines, things improved considerably and quickly!

The technicians love the simple and user-friendly interface and have adapted well to a digitalised routine. From a management perspective, they now have central access to all failures and can follow how efficiently staff are working. Hiring decisions are now based on need and data, rather than gut feeling! It’s a big step forward.