How did Dreamfit get maintenance for 31 gyms out of WhatsApp?

About Dreamfit

Dreamfit is one of Spain's biggest gym chains: 31 gyms, 500 employees and a promise of competitive prices in high-end facilities. Hot water, HVAC, electricity, fire protection and gym equipment can't fail, because in a gym every fault gets noticed straight away. And with new openings under way, its maintenance software has to keep up.

Maintenance scattered across emails, calls and WhatsApp

With 95% of maintenance outsourced, issues, suppliers and on-site teams were coordinated through emails, phone calls, WhatsApp groups and notebooks at reception. Small faults stayed open far too long.

No traceability, no data to decide with

Dreamfit couldn't see what was happening across its gyms or which equipment failed most, so prioritising investment was harder.

Everyone logs it in the same place.

Since the roll-out, reception, management, coordination and on-site teams all log issues on one platform, and suppliers work from the same information. Logging is easier, so Dreamfit is already spotting faults that used to go unnoticed and stepping in before members notice. Infraspeak is set up from minute zero at every new gym, so teams use it from day one. It's early days, and some suppliers have already thanked Dreamfit for the roll-out.