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The team at LSN Diffusion are experts in the manufacture and application of high alloy atomised powders used in surface engineering, high-temperature brazing, additive manufacturing and hot isostatic pressing. They supply automotive companies, glass industries, dental, oil, nuclear and submarines, including big clients like Rolls Royce.
The existing system was only 10 years old, hadn't scaled as required and couldn't digitalise all areas of their operation.
Paper print-outs were still being used for crucial processes.
Preventive maintenance was slow and susceptible to human error.
“We had a demo and it sort of sold itself to us straight away. We liked everything we saw on the demo and told him [their manager] to go for it”.
Supported by the customer success team, Lewis and his team were able to bring their maintenance operations up to speed from the get-go, solving over 200 work orders without any paper just in the first month alone.
He's been working closely with Infraspeak to upskill their team so he can extract even more value from the intelligent maintenance management platform (IMMP).
“Today we have a more reliable, centralised and accessible process which works for everyone. Not only on the field, which is where things happen, but also in our back office, where the sales process has become much more fluid.”
“We save about 8 hours a week on administrative tasks.”
“The Housekeeping team quickly adapted to Infraspeak and they love it. They’re now reporting and fixing 70% of breakdowns using the Infraspeak Direct app.”