Frequently Asked Questions
Everything you need to decide between Infraspeak and MRI Evolution.
Choosing the Right CAFM Platform for Your FM Team
Both Infraspeak and MRI Software (MRI Evolution) serve facilities management teams, but they approach the challenge from fundamentally different directions. MRI Evolution is an enterprise-focused CAFM and IWMS platform rooted in property management and large-scale estate operations. Infraspeak in short: Infraspeak is the collaborative FM platform that connects people, processes, and data across your multi-site operation. It connects FM teams, contractors, clients and building users in one shared space.
If you are evaluating both platforms, the core question is not which has more features — it is which is better suited to how your team works, how quickly you need to be operational and how much of the platform you will realistically use.
This page compares both platforms across features, implementation, pricing and real user feedback, so you can make a confident, well-informed decision.
TL;DR — Quick Verdict
Choose MRI Evolution if you are a large enterprise managing millions of square feet with an existing MRI property management ecosystem, and you need IWMS functionality with complex workflow configuration.
Choose Infraspeak if you are a mid-size or large organisation with multi-site operations and heavy compliance requirements, looking to connect all people and standardise processes across sites — with end-to-end collaboration across teams, contractors and clients from day one, AI-driven insights, NFC task validation and a faster path to live.
HEAD-TO-HEAD COMPARISON
Last updated: June 2026 — pricing and features verified from vendor websites, G2 and Capterra.
| MRI Evolution | Infraspeak | |
|---|---|---|
| Platform type | CAFM / IWMS | Collaborative FM platform |
| G2 rating | 3.9 / 5 (29 reviews) | 4.6 / 5 (34 reviews) |
| Capterra rating | 4.2 / 5 (19 reviews) | 4.7 / 5 (140 reviews) |
| Mobile app (iOS + Android) | Available (MRI Evo GO) | Full-featured, offline capable |
| NFC / QR code task validation | Limited / via add-on | Native, core feature |
| AI-driven insights (Infraspeak Gear) | Workflow automation via configurable rules; AI focused on lease abstraction | Built in |
| Infraspeak Network (supplier collaboration) | Contractor portal (requires configuration and licensing) | Unique native feature |
| IoT sensor integration | Via third-party integration | Native, via the Infraspeak API; not required for predictive maintenance |
| Work order management | Full PPM + reactive | Full PPM + reactive |
| Asset management | Full lifecycle | With health scores |
| Compliance management | Statutory compliance | Audits, SLA, checklists |
| SAP integration | Via configuration | Native |
| Inventory & procurement | Purchase order module | Centralised |
| Analytics & reporting | Configurable, module-dependent | Real-time dashboards |
| Pricing model | Starting from $5,000, increases by features | Custom (contact vendor) |
| Implementation time | Months (complex config required) | Weeks (guided onboarding) |
| Best suited for | Large enterprise, property + FM | Mid-size and large organisations with multi-site operations and heavy compliance requirements looking to connect all people and standardise processes across sites |
Ratings and pricing verified June 2026 from vendor websites, G2 and Capterra. MRI figures reflect MRI Facilities Management / MRI Evolution listings.
WHERE MRI SOFTWARE FALLS SHORT
MRI Evolution's client base spans commercial real estate, healthcare and government. Across verified reviews on G2 (3.9/5, 29 reviews) and Capterra (4.2/5, 19 reviews), recurring themes point to limitations that matter for FM-focused buyers.
Reviewers consistently note that MRI Evolution requires extensive pre-implementation planning. One long-term user with over 15 years on the platform warned that a number of clients have failed to plan their operational processes and it has been a nightmare to revise the system afterwards. Multiple modules need to be configured or purchased separately before core workflows are functional. For FM teams without a dedicated systems administrator, this creates a significant barrier to getting value quickly.
MRI Evolution carries an enterprise price point, with Capterra listing a starting price of around $5,000, increasing with modules and features. Independent analysis from Technology Evaluation Centers confirms it as a premium-cost product that may be prohibitive for mid-market organisations. The value-for-money score on Capterra sits at 3.8/5 — below the platform average for CAFM tools. Many useful features require additional module purchases on top of the base licence.
Technology Evaluation Centers highlights a steep learning curve as a documented limitation, noting that the extensive capabilities create friction for new users trying to leverage the full platform. Capterra reviewers note that the interface is not always intuitive, and one reviewer explicitly recommended attending user group training before implementation to avoid early difficulty. For teams deploying at scale across multiple sites, onboarding overhead adds to both cost and time to value.
Multiple independent reviewers identify weak documentation and user help as a consistent pain point. One reviewer noted the system is not suitable for smaller organisations and that professional development is required for customisation and reporting. The customer service score on Capterra sits at 3.7/5 — lower than most comparable CAFM platforms.
Infraspeak is designed to be live in weeks, not months. The onboarding team supports guided setup, data migration and workflow configuration from the start.
Capterra reviewers note that even without prior CAFM experience, teams are operational quickly — the learning curve, while present, is supported at every step.
Once live, the results are documented: Infraspeak clients report up to 91% improvement in SLA compliance, up to 83% reduction in MTTR and cost reductions of 3.2x.


The Infraspeak Network is Infraspeak's most distinctive capability. It connects your FM team, internal stakeholders, and external contractors in one shared operational space.
Every party has a dedicated interface. Suppliers work in their own Infraspeak environment, with assets, planned jobs and work orders synced with yours, and communication, job status, approvals and performance data flow between you in real time.
The Rohloff Group, managing KFC operations across multiple sites, used the Infraspeak Network to handle 18,000 requests for quotes and work orders from over 60 suppliers in its first year — multi-party operational control built into Infraspeak's core, not bolted on.


Infraspeak Gear AI is the platform's AI layer. It turns data into insights, and insights into actions.
It surfaces risks before they cause downtime and automates routine admin tasks, reducing the burden on FM teams. This capability is native to the platform — not a separate module with a separate price tag.
MRI Evolution does not offer a comparable native AI capability within its CAFM product.


Infraspeak pioneered NFC-powered maintenance management. Engineers validate their presence at an asset simply by tapping their smartphone to an NFC tag — no manual data entry, no ambiguity about who completed what and when.
This is a core feature of the platform, available to all users.
Where sensors are in place, IoT integration with Infraspeak — covering energy management, cold chain monitoring, environmental sensors and more — adds to a connected operational picture that goes well beyond what traditional CAFM platforms offer.


INTEGRATIONS & ECOSYSTEM
No two FM operations run on the same tech stack, and no pre-built integrations list can promise to match yours. So, instead of praying your systems happen to be on ours, we build the integrations you actually need — which is what makes Infraspeak the most integrable platform in FM. MRI Evolution integrates natively with Ameyo, with broader integrations dependent on configuration and, in some cases, professional development work.
Native two-way sync for stocks, customers, services and invoicing — including with SAP.
Team messaging and email tools.
BI tools and spreadsheets.
CRM and accounting tools.
Support ticket tools.
Energy management, cold chain and environmental monitoring, where sensors are in place.
On-site task validation with NFC tags and QR codes.
IMPLEMENTATION & ONBOARDING
Implementation is consistently cited as one of the most important considerations when choosing a CAFM platform. The difference between Infraspeak and MRI Evolution here is material.
Guided onboarding with a dedicated customer success team from day one. Training is available in-person, via live online sessions, webinars, documentation and video. Initial data migration is supported by the team, and while it can require effort, reviewers say the support makes it manageable. Customers across hospitality, facilities services and higher education report being fully operational within weeks.
Implementations are typically measured in months for mid-size deployments, with global or multi-module rollouts taking significantly longer. The average ROI payback on G2 is reported at nine months. MRI requires detailed pre-planning of operational processes before go-live — and experienced users recommend consulting MRI's implementation team before committing to any workflow design, as revisions are difficult once the system is configured.
PRICING & VALUE
Both platforms use custom pricing and neither publishes a standard public rate card. Available market data gives a clear picture of the cost difference.
| MRI Evolution | Infraspeak | |
|---|---|---|
| Starting price | ≈ $5,000 starting price (Capterra listing), increasing with modules and features | Custom, scaled to operation size |
| Pricing model | Modular — useful features often cost extra on top of the base licence | Core FM capabilities included without additional module purchases for standard workflows |
| Value for money (Capterra) | 3.8 / 5 | 4.5 / 5 |
| ROI payback (G2) | ~9 months average | Live in weeks; documented results after go-live |
MRI Evolution figures per Capterra and Technology Evaluation Centers, verified June 2026. Infraspeak pricing is custom — contact for scoping.
WHAT REAL USERS SAY
Infraspeak
Across G2 and Capterra, users consistently highlight the quality of the mobile app, the ease of getting teams up and running, the responsiveness of the customer success team (Capterra customer service 4.8/5) and the impact on day-to-day operational visibility — with improvements to asset management, PPM scheduling and SLA tracking. Common constructive feedback: a steeper-than-expected initial learning curve for users with no prior CAFM experience. One hospitality facilities manager wrote that Infraspeak revolutionised their asset management and PPM schedules.
MRI Evolution
Long-term users in enterprise and public sector settings mention the platform's configurability. Reviewers new to the system or from smaller organisations report significant difficulty during setup, limited documentation and below-average support responsiveness. A verified facilities services user noted it needs a number of functions developed via workflows or purchased as modules — adding cost and time before the platform delivers its full value.
WHO SHOULD CHOOSE WHICH?
You are a mid-size or large organisation with multi-site operations and heavy compliance requirements, looking to connect all people and standardise processes across sites
You need teams, contractors, clients and building users working from the same platform
You want to go live in weeks rather than months, with hands-on onboarding support throughout
You need native AI-driven insights, predictive maintenance with no IoT sensors required, and NFC-based task validation without additional module costs
You are an FM service provider managing a supplier and subcontractor network and need real-time visibility across that network
You want a platform that scales with your business without requiring professional development for standard customisation
You are a large enterprise already embedded in the MRI property management ecosystem and need facilities and property financials in one platform
You manage millions of square feet of property and need extensive IWMS configurability
You have dedicated systems administration resource and a multi-month implementation runway
Everything you need to decide between Infraspeak and MRI Evolution.
Yes. Infraspeak handles data migration from other platforms, including MRI Evolution, primarily through its native Importers tool, which lets you mass-upload infrastructure details, stakeholders and operational history using predefined templates. The process is straightforward: download the relevant template, fill in your data and upload it back to the platform. Infraspeak then runs an automatic pre-validation check and flags any errors, such as duplicated names or invalid headers, that need correcting before the import can go ahead. For complex or large-scale migrations, Infraspeak's team supports you during onboarding and throughout your time with Infraspeak. The migration timeline and level of support depend on data volume and complexity, and the implementation team, which manages onboarding and ongoing success, can advise on what carries across directly and what needs to be rebuilt. We recommend completing a data audit before starting any migration.
Yes. Infraspeak is built for mid-size and large organisations with multi-site operations and heavy compliance requirements, looking to connect all people and standardise processes across sites. More than 1,700 companies use the platform, including Leroy Merlin, Elecnor and Samsic. It supports multi-site structures with centralised reporting, SSO, and integrations built around enterprise systems such as SAP. Property accounting and lease management sit outside its scope, so organisations that need those alongside FM should factor that in.
Yes. Infraspeak integrates natively with SAP, with two-way sync for stocks, customers, services and invoicing. And because no two FM operations run on the same tech stack, Infraspeak is built to support the integrations you actually need on a flexible, well-documented API, standard or custom, so you're not limited to a pre-built list.
Both platforms use custom pricing. MRI Evolution's Capterra listing shows a starting price of around $5,000, increasing with modules and features, and implementation and professional services are typically charged on top. Infraspeak's pricing is modular and scaled to your operation, with core FM capabilities included for standard workflows rather than sold as separate modules. On Capterra, reviewers rate Infraspeak 4.5/5 for value for money, compared with 3.8/5 for MRI Evolution.
Infraspeak serves organisations across retail, facilities services, hospitality, healthcare, education and offices, as well as specialist maintenance providers in HVAC, lifts and electrical maintenance. What they have in common is multi-site operations, heavy compliance requirements, and contractors or clients to coordinate. Customers include Leroy Merlin, Elecnor and Samsic.
See Infraspeak in Action
Ready to see how Infraspeak compares in your own operation? Book a personalised demo with the Infraspeak team and see the platform working against your specific FM challenges.