Frequently Asked Questions
Everything you need to decide between Infraspeak and MRI Evolution.
Choosing the Right CAFM Platform for Your FM Team
Both Infraspeak and MRI Software (MRI Evolution) serve facilities management teams, but they approach the challenge from fundamentally different directions. MRI Evolution is a mature, enterprise-focused CAFM and IWMS platform with deep roots in property management and large-scale estate operations. Infraspeak is a modern, collaborative Intelligent Maintenance Management Platform (IMMP) built to connect FM teams, contractors and building users in one shared space.
If you are evaluating both platforms, the core question is not which has more features — it is which is better suited to how your team works, how quickly you need to be operational and how much of the platform you will realistically use.
This page compares both platforms across features, implementation, pricing and real user feedback, so you can make a confident, well-informed decision.
TL;DR — Quick Verdict
Choose MRI Evolution if you are a large enterprise managing millions of square feet with an existing MRI property management ecosystem, and you need deep IWMS functionality with complex workflow configuration.
Choose Infraspeak if you need a collaborative, mobile-first FM platform that connects internal teams, contractors and building users from day one — with AI-driven insights, NFC task validation and a faster path to live.
HEAD-TO-HEAD COMPARISON
Last updated: June 2026 — pricing and features verified from vendor websites, G2 and Capterra.
| MRI Evolution | Infraspeak | |
|---|---|---|
| Platform type | CAFM / IWMS | Collaborative FM + IMMP |
| G2 rating | 3.9 / 5 (29 reviews) | 4.6 / 5 (34 reviews) |
| Capterra rating | 4.2 / 5 (19 reviews) | 4.7 / 5 (137+ reviews) |
| Mobile app (iOS + Android) | Available (MRI Evo GO) | Full-featured, offline capable |
| NFC / QR code task validation | Limited / via add-on | Native, core feature |
| AI-driven insights (Infraspeak Gear) | Not available | Built in |
| Infraspeak Network (supplier collaboration) | Not available | Unique native feature |
| IoT sensor integration | Via third-party integration | Native via Infraspeak Hub |
| Work order management | Full PPM + reactive | Full PPM + reactive |
| Asset management | Full lifecycle | With health scores |
| Compliance management | Statutory compliance | Audits, SLA, checklists |
| SAP integration | Via configuration | Native |
| Inventory & procurement | Purchase order module | Centralised |
| Analytics & reporting | Configurable, module-dependent | Real-time dashboards |
| Pricing model | Starting from $5,000, increases by features | Custom (contact vendor) |
| Implementation time | Months (complex config required) | Weeks (guided onboarding) |
| Best suited for | Large enterprise, property + FM | FM teams, mid-market, multi-site |
Ratings and pricing verified June 2026 from vendor websites, G2 and Capterra. MRI figures reflect MRI Facilities Management / MRI Evolution listings.
WHERE MRI SOFTWARE FALLS SHORT
MRI Evolution is a capable platform with a 50-year pedigree and a large client base across commercial real estate, healthcare and government. For organisations that already sit within the MRI ecosystem, its depth of integration between property financials and facilities data is a genuine strength. However, across verified reviews on G2 (3.9/5, 29 reviews) and Capterra (4.2/5, 19 reviews), recurring themes point to limitations that matter for FM-focused buyers.
Reviewers consistently note that MRI Evolution requires extensive pre-implementation planning. One long-term user with over 15 years on the platform warned that a number of clients have failed to plan their operational processes and it has been a nightmare to revise the system afterwards. Multiple modules need to be configured or purchased separately before core workflows are functional. For FM teams without a dedicated systems administrator, this creates a significant barrier to getting value quickly.
MRI Evolution carries an enterprise price point, with Capterra listing a starting price of around £5,000 per user per month. Independent analysis from Technology Evaluation Centers confirms it as a premium-cost product that may be prohibitive for mid-market organisations. The value-for-money score on Capterra sits at 3.8/5 — below the platform average for CAFM tools. Many useful features require additional module purchases on top of the base licence.
Technology Evaluation Centers highlights a steep learning curve as a documented limitation, noting that the extensive capabilities create friction for new users trying to leverage the full platform. Capterra reviewers note that the interface is not always intuitive, and one reviewer explicitly recommended attending user group training before implementation to avoid early difficulty. For teams deploying at scale across multiple sites, onboarding overhead adds to both cost and time to value.
Multiple independent reviewers identify weak documentation and user help as a consistent pain point. One reviewer noted the system is not suitable for smaller organisations and that professional development is required for customisation and reporting. The customer service score on Capterra sits at 3.7/5 — lower than most comparable CAFM platforms.
Infraspeak is designed to be live in weeks, not months. The onboarding team supports guided setup, data migration and workflow configuration from the start.
Capterra reviewers note that even without prior CAFM experience, teams are operational quickly — the learning curve, while present, is supported at every step.
Once live, the results are documented: Infraspeak clients report up to 91% improvement in SLA compliance, up to 83% reduction in MTTR and cost reductions of 3.2x.


Infraspeak's most distinctive capability has no equivalent in MRI Evolution. The Infraspeak Network connects your FM team, internal stakeholders, external contractors and building users in one shared operational space.
Every party has a dedicated interface. Communication, job status, approvals and performance data flow between them in real time.
The Rohloff Group, managing KFC operations across multiple sites, used the Infraspeak Network to handle 18,000 requests for quotes and work orders from over 60 suppliers in its first year — multi-party operational control built into Infraspeak's core, not bolted on.


Infraspeak Gear is the platform's AI layer. It delivers predictive maintenance insights, automated workflows, asset health scores and operational indicators in real time.
It surfaces risks before they cause downtime and automates routine admin tasks, reducing the burden on FM teams. This capability is native to the platform — not a separate module with a separate price tag.
MRI Evolution does not offer a comparable native AI capability within its CAFM product.


Infraspeak pioneered NFC-powered maintenance management. Engineers validate their presence at an asset simply by tapping their smartphone to an NFC tag — no manual data entry, no ambiguity about who completed what and when.
This is a core feature of the platform, available to all users.
Combined with IoT sensor integration via Infraspeak Hub — covering energy management, cold chain monitoring, environmental sensors and more — teams get a connected operational picture that goes well beyond what traditional CAFM platforms offer.


INTEGRATIONS & ECOSYSTEM
Infraspeak connects to third-party systems via the Infraspeak Hub, with an open API and 20+ documented integrations. MRI Evolution integrates natively with Ameyo, with broader integrations dependent on configuration and, in some cases, professional development work.
Native two-way sync for stocks, customers, services and invoicing.
Microsoft Teams, Microsoft Outlook and Gmail.
Microsoft Power BI and Google Sheets.
HubSpot CRM and QuickBooks.
Freshdesk for support ticket management.
Energy management, cold chain and environmental monitoring via Infraspeak Hub.
On-site task validation with NFC tags and QR codes.
IMPLEMENTATION & ONBOARDING
Implementation is consistently cited as one of the most important considerations when choosing a CAFM platform. The difference between Infraspeak and MRI Evolution here is material.
Guided onboarding with a dedicated customer success team from day one. Training is available in-person, via live online sessions, webinars, documentation and video. Initial data migration is supported by the team, and while it can require effort, reviewers say the support makes it manageable. Customers across hospitality, facilities services and higher education report being fully operational within weeks.
Implementations are typically measured in months for mid-size deployments, with global or multi-module rollouts taking significantly longer. The average ROI payback on G2 is reported at nine months. MRI requires detailed pre-planning of operational processes before go-live — and experienced users recommend consulting MRI's implementation team before committing to any workflow design, as revisions are difficult once the system is configured.
PRICING & VALUE
Both platforms use custom pricing and neither publishes a standard public rate card. Available market data gives a clear picture of the cost difference.
| MRI Evolution | Infraspeak | |
|---|---|---|
| Starting price | ≈ £5,000 per user/month (Capterra listing) | Custom, scaled to operation size |
| Pricing model | Modular — useful features often cost extra on top of the base licence | Core FM capabilities included without additional module purchases for standard workflows |
| Value for money (Capterra) | 3.8 / 5 | 4.5 / 5 |
| ROI payback (G2) | ~9 months average | Live in weeks; documented results after go-live |
MRI Evolution figures per Capterra and Technology Evaluation Centers, verified June 2026. Infraspeak pricing is custom — contact for scoping.
WHAT REAL USERS SAY
Infraspeak
Across G2 and Capterra, users consistently highlight the quality of the mobile app, the ease of getting teams up and running, the responsiveness of the customer success team (Capterra customer service 4.8/5) and the impact on day-to-day operational visibility — with improvements to asset management, PPM scheduling and SLA tracking. Common constructive feedback: a steeper-than-expected initial learning curve for users with no prior CAFM experience, and some limitations in reporting depth and inventory management — both areas the team is actively developing. One hospitality facilities manager wrote that Infraspeak revolutionised their asset management and PPM schedules.
MRI Evolution
Long-term users in enterprise and public sector settings praise the platform's configurability and depth of functionality. However, reviewers new to the system or from smaller organisations report significant difficulty during setup, limited documentation and below-average support responsiveness. A verified facilities services user noted it is great software but acknowledged it needs a number of functions developed via workflows or purchased as modules — adding cost and time before the platform delivers its full value.
WHO SHOULD CHOOSE WHICH?
You manage facilities operations across one or more sites and need teams, contractors and building users working from the same platform
You want to go live in weeks rather than months, with hands-on onboarding support throughout
You need native AI-driven insights, predictive maintenance and NFC-based task validation without additional module costs
You are a FM service provider managing a supplier and subcontractor network and need real-time visibility across that network
You want a platform that scales with your business without requiring professional development for standard customisation
You are a large enterprise already embedded in the MRI property management ecosystem and need facilities and property financials in one platform
You manage millions of square feet across complex, multi-jurisdiction portfolios and need the deepest possible IWMS configurability
You have dedicated systems administration resource and a multi-month implementation runway
Everything you need to decide between Infraspeak and MRI Evolution.
See Infraspeak in Action
Ready to see how Infraspeak compares in your own operation? Book a personalised demo with the Infraspeak team and see the platform working against your specific FM challenges.