Service Level Agreements

Customise SLAs for failures based on conditions such as failure area or type, client or building or failure priority. After your SLA has been set, all reported failures that fit those conditions will be displayed under that SLA.

When creating a new preventive work you can directly set a Service Level Agreement regarding the period between its scheduled time and its start or execution, much in the same way as corrective maintenance SLAs.

Choose which users should be notified when the deadline is about to expire. When the SLA module is active, the Corrective Maintenance module will display the SLA status and deadlines for each failure.