How SAMSIC FACILITY uses Infraspeak to manage its operations in Portugal

About  SAMSIC FACILITY

SAMSIC FACILITY is part of a French business group that operates in 27 countries and specialises in facility services. In Portugal, where it has around 10,000 employees, it offers services such as cleaning, facility management, technical maintenance, green space maintenance and support services, always with a focus on sustainability.

Its mission is to improve the working environments and spaces of its clients, ensuring the well-being, health and safety of their occupants

The Challenges

Monitoring operations in real time

• The large size of the company made it difficult to keep track of all maintenance activities.

• Technicians had to fill in complex forms, which made their work less efficient.

Increasing transparency

• Control, while not total, did not allow for rigorous reporting to clients.

• The lack of monitoring and centralised information hindered technicians and team performance.

A personalised platform adapted to SAMSIC.

One of the factors that led SAMSIC FACILITY to choose Infraspeak was the platform's ability to mould itself to its specific needs. Added to this flexibility was the fact that the company was able to test the platform and realise how simple and intuitive its interface is. The expectation of easy implementation, validated by feedback from partners and other market players, also favoured the choice.

With the support of a customer onboarding engineer, who accompanied the entire process, the adaptation of managers and technicians to Infraspeak went smoothly and the results began to appear. By being able to visualise the history of occurrences and maintenance services carried out, it became easier to resolve delays in interventions and equipment failures - technicians now have quick and direct access to information and give feedback on their work just as easily and quickly. All in one place!

On the other hand, the fact that Infraspeak automatically monitors important KPIs and generates reports allows SAMSIC to share them with clients, consolidating relationships of transparency and trust. This auspicious start means that SAMSIC plans to further exploit the platform's resources and will soon be able to rely on Infraspeak not only for maintenance management, but also for cleaning and gardening operations.