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Vidago Palace and Pedras Salgadas

How does Infraspeak help Vidago Palace and Pedras Salgadas hotels achieve quality and environmental certifications?

Company

VMPS Turismo

Sector

Hospitality

Units Number

70 rooms e 16 houses

Average Monthly Tasks

2650

VMPS Águas e Turismo SA is a segment of UNICER, one of the largest business groups in Portugal. The Vidago and Pedras Salgadas thermal parks are under VMPS’s management, consisting of two hotel units: Vidago Palace Hotel and Pedras Salgadas Spa & Nature Park.

Vidago Palace is a palace built for Belle Époque’s Portuguese royalty and aristocracy, restored in 2010 to become one of the country’s top luxury destinations.

Pedras Salgadas Spa & Nature Park is an award-winning architectural project with 16 “eco-houses” that are a contemporary expression framed in the park’s nature and regional thermal waters.
But before Infraspeak, VMPS was facing some challenges.
The need to obtain environmental and quality certifications
Since maintenance is an indispensable tool for obtaining certifications, it was necessary for the Vidago Palace and Pedras Salgadas hotels focus their efforts on reducing the consumption of pollutants and increasing compliance rates with maintenance plans.
Lack of control over maintenance
With around 5,000 pieces of equipment in two luxury hotel units, with spas and natural parks open to the public, one of the main challenges for VMPS was controlling what was happening with corrective and preventive maintenance.
Flaws on failure reporting
The performance of the maintenance team depends on proper failure reporting. It was common to have malfunctioning equipment that was not serviced due to faults in the detection, reporting and assignment process to a technician.
With Infraspeak, everything just got easier.
Following the implementation of Infraspeak, the VMPS team was able to increase control over the maintenance plans, better management toward environmental certification and improve failure reporting.
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